• Donna Thomas CTC, 118 South Bellevue Avenue, Langhorne Borough Pa 19047
  • +1 800-367-5494 | +1 215-741-5155

16 Years as Travel and Leisure Magazine Top Travel Expert for New Zealand and Australia

Travel and Leisure says: "Donna Thomas has explored many corners of North and South Islands in search of hidden gems. She can help birdwatchers see the endangered yellow-eyed penguin or send avid trekkers on guided hikes to secret waterfalls in Paparoa National Park."

Terms and Conditions

New Zealand Travel, Inc. is in the business of "customizing" South Pacific itineraries and making reservations for our valued clients. Considerable labor time and communication expenses are often incurred in completing arrangements. Occasionally lodges and hotels and our agents Downunder require up front deposits to secure reservations as many of the properties have limited rooms. All senior or other type travel discounts should be advised before any reservations are made otherwise New Zealand Travel, Inc. cannot obtain such discounts.

The payment of the deposit or any partial or full payment for a reservation shall constitute consent to all provisions stated in this website. New Zealand Travel and its representatives act only as agents for the passenger in making arrangements for hotels, transportation, sightseeing, or other services herein. The individual participant and/or purchaser, by acceptance of the program in the form of payment, agrees that New Zealand Travel and/or its agents shall not be liable for any injury, damage, loss, accident, delay or irregularity, liability, or expense, to person or property due to any act or default of any hotel, carrier, or other service provider included herein. The air tickets, vouchers, coupons, or contracts currently in use by an air carrier, hotel, or other service provider shall constitute the sole contract between the tour participant and such contractor. New Zealand Travel and its agents and suppliers accept no responsibility for any damage, delay, or irregularity, expense or liability arising from sickness, theft, labor disputes, machinery breakdown, quarantine, government restraints, war, weather conditions, nor for any additional expenses or damages due to changes in advertised schedules or services, or any other cause beyond their control. New Zealand Travel reserves the right to cancel or change itineraries and substitute service without notice and to decline or accept to retain any participant at any time.

A deposit of $300.00 per person is required to start placing reservations – this will be applied to your trip. $200.00 per person of this is non-refundable for itineraries 10 days duration; $250 per person for itineraries 11-21 days.

60 days prior to departure, your final payment is due. Due to fluctuations in foreign currency exchange rates, prices are subject to change until that time or if totally prepaid well in advance, we can lock in the best exchange rate at that time.

New Zealand Travel, Inc. reserves the right to substitute hotels or lodges if those shown in the preliminary itinerary are fully booked or otherwise unavailable. We will advise you of the confirmed properties for your final approval.

Cancellations are subject to the following penalties:

Between 90 – 46 days of departure 25% of the tour cost
Between 45 – 31 days of departure 30% of the tour cost
Between 30 – 8 days of departure 50% of the tour cost
Within 7 days of departure 100% of the tour cost
Due to the nature of penalty fees, trip cancellation insurance is highly recommended. New Zealand Travel, Inc. can help you obtain the right insurance for you.

Changes can mean duplication of labor time and extra communication costs. After the itinerary has been accepted and reserved, a minimal change fee of $50.00 may be incurred for date and reservation changes. Extra charges could be incurred if the total itinerary has to be changed.

NEW ZEALAND LODGES, FARMSTAYS, BED & BREAKFASTS – CANCELLATION POLICIES- Cancellation received by these establishments within 30 days of the date of arrival will incur a 25% penalty of the entire cost of the accommodation. Cancellation received within 14 days of the date of arrival in many cases will incur a 50% penalty of the entire cost of the accommodation and cancellations received within 7 days of the date of arrival will incur a 100% penalty.

PRICE: All prices are quoted in US Dollars and are based on exchange rates at the time this brochure as prepared and include associated costs relative to product preparation. As per industry standards prices are per person, based on double occupancy and are not subject to itemization. All prices are subject to change without notice until full payment is received.

PROTECTION OF FUNDS: New Zealand Travel. is registered with the State of California Attorney General as a seller of travel pursuant to Section 17550 of the California Business and Professions Code under registration number 2021293. As such, all customer deposits and payments are secured in New Zealand Travel Trust Account. Registration as a seller of travel does not constitute approval by the State of California)

PASSENGER RESPONSIBILITY: US citizens are required to carry a valid passport. New Zealand Travel nor the air carrier is responsible for costs, expenses, or damages actual or consequential, resulting from the failure of passenger to obtain a valid passport and/or visa as required by the laws of the country or countries of destination or for the refusal of any government or government authority to admit the passenger to its territory for any reason whatsoever.

REFUNDS: No refunds will be made on unused land arrangements once the trip has started. All requests for refund due to cancellation made prior to U.S. departure must be submitted in writing within 30 days of cancellation, after which time no refund request will be considered. All original documents must be returned to New Zealand Travel in order to process any refund.

AIR TRANSPORTATION: Round-trip economy class airfare is included wherever indicated from designated gateways only. Air schedules are subject to change and New Zealand Travel cannot be held responsible for any damage caused by such changes and delays.

FLIGHT ADD-ONS: On some tours add-on airfare from select USA cities may be offered. New Zealand Travel cannot guarantee the most direct routing and choice of domestic airline. In the event an overnight is required, it is the responsibility of the passenger.

AIRPORT TAXES: Many foreign airports impose embarkation or departure fees which are not included in the tour price and should be paid directly to the local authorities.

ITINERARY AND DOMESTIC TRANSPORTATION: Arrangements for the itineraries, domestic transportation and flights are solely at the discretion of the local land operators and are subject to change without notice.

CONSUMER DISCLOSURE AND RESPONSIBILITY: The Travel Agent/ Tour Operator, New Zealand Travel, Inc., acts as agent for the companies they represent, and as a consequence, accepts no responsibility for accidents, damage, baggage losses and/or delays due to strikes, weather, acts of God, acts of governments or authorities, wars, criminal acts committed by third parties, hostilities, civil disturbances, riots, pilferage, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these tours. Nor shall New Zealand Travel be liable for any damage resulting directly or indirectly from delays, cancellation or changes in flights. In the event it becomes necessary or advisable, for the comfort or well being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the Tour Operator. Additional expenses shall be borne by the passengers. No refund can be made for the absence from parts of the tour. The right is also reserved by the Tour Operator, at its absolute discretion, to refuse or cancel any person at any time, without being under obligation to assign a reason therefore. In the event of exercise of this right, the Tour Operator shall be under no liability to that person whatsoever. The airlines, rail and steamship companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not aboard their aircraft and/or vessels. The passage contract in use by the companies concerned, when issued, shall constitute the sole contract between the company and the purchase of these tours, and/or the passengers. New Zealand Travel reserves the right to cancel any tour, for any reason, prior to departure and cannot be held responsible for any damages resulting from said cancellation. In case of such tour cancellation by New Zealand Travel, a full refund of the monies paid to New Zealand Travel will be offered. There is no additional liability. Any dispute arising out of these tours will be settled in the courts of the City of Langhorne, PA.

The airlines concerned shall not be liable for any loss, damage, injury, accident, delay or irregularities which may be occasioned by reason of defect or through the act or omissions of any person or company performing or rendering the services other than carriage by air, as described in the tour brochure. By utilizing the services of the suppliers, you agree that New Zealand Travel shall not be liable for any injury, damage, loss, accident or delay incurred by you or those traveling with you in connection with any accommodations, transportation or any other services resulting directly or indirectly from any acts or default of the suppliers or from any occurrence or conditions beyond the control of New Zealand Travel, including the defects of vehicles or breakdown in equipment. Nor shall New Zealand Travel be liable for any injury, damage, loss, accident or delay resulting directly or indirectly from delays, cancellation or changes in flights, itineraries, schedules or other services, strikes, theft, sickness, weather, quarantine, criminal acts committed by third parties, acts of declared or undeclared war, or other causes. The services described in the tour brochure, other than carriage by the outlined airlines, are furnished by independent contractors who are not servants of or joint venture or partners with the airlines concerned.

New Zealand Travel is not responsible for typographical errors.

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